At Naked Cakes, all cakes are handmade to order and customised specifically for each client. For this reason, the refund policy is as follows:

 

Deposits

All bookings require a 50% non-refundable deposit.
Deposits secure your date in our diary and cover time spent on consultation, design planning, and preparation. Deposits are non-refundable under any circumstances.

 

Cancellations

If you choose to cancel your order, any payments made (including the deposit) are non-refundable. Payments cannot be transferred to another date unless agreed at my discretion.

 

Balance Payments

The remaining balance must be paid in full by the agreed date prior to collection or delivery. Failure to pay the balance by the due date may result in cancellation of the order, with the deposit forfeited.

 

Refunds

Refunds are not offered for:

• Change of mind

• Taste preferences

• Minor variations in colour, finish, or decoration

• Damage occurring after collection or delivery

 

Due to the perishable nature of cakes, refunds cannot be issued once the cake has been collected or delivered and accepted.

 

Issues & Complaints

If there is a genuine issue with your order, this must be reported within 24 hours of collection or delivery, supported by clear photographs where applicable.

Any refunds or partial refunds are offered at my discretion and will be assessed on a case-by-case basis.

 

Delivery

Where delivery has been completed as agreed, delivery fees are non-refundable.